You can sometimes make the wrong choice, particularly when buying online, and we understand that perfectly well. We therefore provide you with the guarantee that you can return one or all of the ordered items to us and we will reimburse you for the relevant cost. You have the right to renounce your purchase within 14 working days counting from the day after delivery of the items. This is provided the product has not been worn or used and is returned in its original packaging with the price tag still on it.

What is the procedure?

First of all, we request you to contact us either via our Facebook page or by sending us an e-mail: Lademeuredenoemie@Hotmail.com.
In this way we will be able to keep track of the state of your order.

As regards exchanges, you have the following possibilities:

1. Either you can come in person to our sales outlet: La Demeure De Noémie Rue du Pont 24, Marche-en-Famenne.
2. Or you can send back to us the item or items that are not suitable, to the address: Rue Dupont 24, Marche-en-Famenne. Postage costs for returns are payable by the customer.

Reimbursement

Reimbursements are only given for orders placed on the website.
In the case of orders placed at our sales outlet at La Demeure de Noémie, Rue Dupont 24, 6900 Marche en Famenne, you will be given a purchase voucher.